| Appointment Confirmation |
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 Appointment Confirmation
Missed appointments add up to millions annually for large healthcare organizations. The TFB solution is built on the Automated Outbound Campaigns package and uses your existing appointment data to dial patients with a pre-recorded message about their up-coming appointment – date, time, department and any pre-recorded information or instructions specific to the applicable department. Staffing resources are saved and return on investment is swift and often sizeable.
Benefits
- Enhances Customer Service – Automation provides 24X7 service with fewer errors and faster response.
- Saves Missed Appointment Costs – Missed appointments are lost revenue. Appointment Confirmation often pays for itself quickly by dramatically reducing missed appointments.
- Saves Staffing Costs – Automation frees your staff for other tasks.
Features
- Automated Outbound Dialing – Outbound dialing is accomplished using your customer contact database and connects to your existing phone system via analog or T1 channels.
- Multiple Unique Reminder Campaigns – Define multiple unique reminder campaigns for different departments or appointment types.
- Outbound Campaigns for Informational Purposes – Use Appointment Confirmation as a tool to notify your clients about new services available.
- User-Defined Templates – Users can define specific scripts, including those that request touch tone input from the called person, as appropriate to each department or appointment type.
- Auto-Run Campaigns at Specified Times – Define reminder campaigns that automatically launch at pre-determined times of day.
- Message Retry – Configurable number of retires when a call fails to reach the intended target.
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