| Banking by Phone |
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 Banking By Phone
Banking By Phone lets you announce customer transaction and inquires, while handling your customers the way you define.
Benefits
Enhances customer service by providing 24X7 access without using precious staffing resources.
Features
- Basic Account Inquiry – Provide customers with balance, available, amounts due/overdue, payments, etc.
- Integration to Your Existing Banking Data…Using Your Preferred Method – Integrate to your banking data seamlessly and in any way your prefer. We can provide direct Integration standards-based, through stored procedures or an API. Oracle, SQL, Metavante or any system with an open API can be integrated.
- Customized Queries – Sophisticated transactions and queries are also an option. Rather than just the last 5 transactions, you define the number of transactions, account transfers, etc.
- Full Menu Tree of Options – It’s easy to add and modify informational messages, self-service menus and more. Works with your existing phone system to speak simple recorded messages like branch locations, transfer to other departments, or provide transfer options to department specific extensions or ACD queues.
- Works with Other TFB Contact Center Modules – When you use other TFB modules in your contact center, callers who transfer are already tagged for screen pop and can be tracked by real-time and historical reporting. Plus you can leverage your existing TFB investment without the need to for an additional CTI server. IVR ports can also be shared seamlessly with other applications to make the most of your investment.
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