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 Emergency Notification
Emergencies can arise at any time. In campus and enterprise environments, proper preparation and having the right systems in place can make all the difference. Emergency Notification can alert key personnel by phone, email or text when situations arise.
Benefits
- Speeds Notification in Critical Situations – Ensures callers that are identified by the system get to the right queue, agent or pilot.
- Automation Frees Key Personnel to Fulfill Critical Roles in an Emergency – Provides continuity of service by returning callers to the same agent when an issue must be handled by multiple calls.
Features
- Automated Outbound Dialing – Outbound messages can be automated and tailored to specific scenarios. Tiered notification can request touch tone confirmation of receipt and dial backup numbers when primary contact is unsuccessful.
- Email and SMS Options – Redundant or additional notification can occur via email or text messaging.
- Integration with Your Existing Contact Data – Leverages your existing stored contact information to notify key personnel.
- Distinct Notification Scenarios – Not every situation is the same. Trigger notification based on templates to uniquely handle each situation according to protocols you define.
- User-Definable Messaging Templates – Users can define specific scripts as appropriate to each scenario. Pre-record messages or record messages from your phone when an event occurs.
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