Healthcare organizations can leverage these applications to automate repetitive functions and increase patient service within the organization.
Benefits
Enhances Customer Service – Automation provides 24X7 service with fewer errors and faster response.
Saves Staffing Costs – Automation frees your staff for other tasks.
Features
Pharmacy Refill – Give your patients touch tone access for prescription refills and information requests. Your staff is freed for other tasks and patients get 24 hour access from any touch tone phone. Refill requests can be sent to your database, printer or email. A single system can handle multiple pharmacy locations.
Appointment Reminder – Missed appointments add up to millions annually for large healthcare organizations. The Appointment Reminder solution uses your existing appointment data to dial patients with a pre-recorded message about their specific appointment – date, time, department and any pre-recorded information or instructions specific to the applicable department. Staffing resources are saved and return on investment is swift and often sizeable.
Patient Account Inquiry and HMO Coverage Verification – Frequent inquiries regarding account and payment status can be handled before an agent gets involved. Patients can securely access database information about their account and payment status by phone. Options include speech recognition and payment by phone. Integration to your database can be virtually transparent to your IT systems and staff.
Lab Results Notification – Your staff gets quick notification of lab results through optional delivery channels – phone, email, printer or pager.
Health Information Library – Your patients get automated access to frequently asked questions before even talking to advise nurse. You get the option to provide information through spoken recording, by fax, by email or by text message.
“I’ve participated in many phone system conversions during my career and this was the smoothest by far,” said Jim O’Brien of RehabCare. “CMS sent out well-trained, knowledgeable engineers, and managed the entire training project. Everyone found the ShoreTel system easy to learn, and the user interface extremely intuitive.”
Pharmacy Refill – Give your patients touch tone access for prescription refills and information requests. Your staff is freed for other tasks and patients get 24 hour access from any touch tone phone. Refill requests can be sent to your database, printer or email. A single system can handle multiple pharmacy locations.
Appointment Reminder – Missed appointments add up to millions annually for large healthcare organizations. The Appointment Reminder solution uses your existing appointment data to dial patients with a pre-recorded message about their specific appointment – date, time, department and any pre-recorded information or instructions specific to the applicable department. Staffing resources are saved and return on investment is swift and often sizeable.
Patient Account Inquiry and HMO Coverage Verification – Frequent inquiries regarding account and payment status can be handled before an agent gets involved. Patients can securely access database information about their account and payment status by phone. Options include speech recognition and payment by phone. Integration to your database can be virtually transparent to your IT systems and staff. 
Lab Results Notification – Your staff gets quick notification of lab results through optional delivery channels – phone, email, printer or pager.
Health Information Library – Your patients get automated access to frequently asked questions before even talking to advise nurse. You get the option to provide information through spoken recording, by fax, by email or by text message.
