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 Order Status
Customers expect information about their order to be available 24X7. Routine status details can be readily delivered by TFB’s Order Status application. Speak order details directly to your customers – status, fulfillment date, ship date, expected delivery date and nearly anything you have in your order database. To gather order information, TFB can integrate the application directly to your existing data host with an open standards-based API.
Benefits
- Enhances Customer Service – Automation provides 24X7 service with fewer errors and faster response.
- Prevents Frustration – Making customers wait in queue for an agent when they need simple information can be frustrating. Order Status can provide information quickly and accurately.
- Saves Staffing Costs – Automation frees your staff for other tasks.
Features
- Configurable Call Flow – We’ll design the application just how you want it, to match your business objectives and your customer’s expectations.
- Data Integration Module – TFB’s data integration module pulls data directly from your existing order database. We can also use an intermediate database if your IT staff prefers. We have options that let us integrate seamlessly, in the manner that best suits your IT environment.
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