| VOIP Phone Systems |
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 CMS Solutions is an Orange Certified ShoreTel Partner. Through this partnership we offer one of the easiest to use, easiest to manage, full featured IP phone systems on the market today. ShoreTel’s distributed software architecture and innovative design provide enterprise-class reliability for businesses of every size – from ten users to tens of thousands. No matter what the size of your deployment, you can expect reliability that exceeds the most stringent measure of availability commonly used today – “five 9s” or 99.999 percent – while enjoying low cost ownership and streamlined, centralized management.
“ShoreTel has been named Best Overall VoIP Provider for the sixth year in a row” - Nemertes PilotHouse Awards for Unified Communications and Collaboration.
 Download the Nemertes PilotHouse Award Summary |
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A Single Goal: Customer Satisfaction
Since the first shipment in 1998, customer satisfaction has been, and always will be, ShoreTel’s top business priority. At ShoreTel, “customer focus” is not a slogan, it’s a way of doing business. The entire business has been oriented to focus on customer satisfaction, which is rigorously monitored and measured with a constant strive to improve. Using an independent research firm, ShoreTel surveys all new customers to track and monitor satisfaction, and this effort continues on a daily basis.
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| ShoreTel’s Distributed Architecture |
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ShoreTel has designed this fully distributed Unified Communications (UC) system based on a unique and innovative architecture that is purpose-built with no single point of failure. The ShoreTel distributed architecture incorporates a switch-based hardware platform that makes each switch and site an independent call processor which continues to operate seamlessly in the event of a wide area network (WAN) failure. Unlike other solutions, all services can be disconnected from the ShoreGear switches and the ShoreTel phone system will continue to place and receive calls.
Voice applications, including voicemail and automated attendant, run on standard server hardware from anywhere on the IP network. The result is a single-image system across all geographies with complete feature transparency and integration of all PBXs, voicemail systems, automated attendants and Automatic Call Distribution. |
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| Best-In-Class ShoreTel System Components |
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ShoreGear IP Voice Switches – ShoreGear Voice Switches support up to 120, 90, 50 and 30 IP telephones or combinations of analog devices, providing a full range of solutions for enterprise headquarters, regional offices and small to midsize business. A power-fail transfer port on all switches ensures dial tone during power outages. The ShoreGear “V” switches provide distributed, survivable voicemail and auto-attendant for remote office sites. ShoreGear switches provide “N+1” redundancy options which are simple, cost effective and incredibly reliable.
ShorePhone IP Telephones – ShoreTel provides a variety of ergonomically designed IP telephone sets ranging from cost-effective single lines to multi-line, color display executive style sets. ShorePhone IP Telephone sets are designed to keep communication flowing across your organization by instantly conveying comprehensive information. The phones feature crystal-clear audio quality, and offer a wideband audio codec that supports seven full octaves of human sound, available across the entire portfolio. In addition, ShorePhone’s high fidelity, full-duplex speakerphones deliver exceptionally clear audio and enable hands-free conversation.
Unified Messaging – ShoreTel’s Unified Messaging is a comprehensive, simple and robust solution that satisfies a full range of customer messaging needs, including access to voicemail, fax, and e-mail by a choice of popular methods. It can scale from ten to thousands of mailboxes quickly and easily when needed, without port and disk limitations. The system is easy to install and administer in a dynamic workforce environment. ShoreTel’s Unified Messaging is a native, fully integrated component of the ShoreTel UC system. |
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ShoreWare Director System Management – Simple management from a single browser based interface.
Plug and Play Deployment, Easily Scalable – ShoreWare Director recognizes all active IP devices on the network and eliminates manual processes by immediately configuring them. New users are automatically assigned an extension, mailbox and auto-attendant profile when they first access their voicemail.
Performance Status at a Glance – A single-screen view of the entire enterprise system graphically notifies administrators about the performance status of all key components.
Optimize Toll and WAN Usage – Centralized Call Detail Reporting (CDR) across the enterprise simplifies accounting and bandwidth issues. Bundled reports provide information on trunk, user, workgroup and network activity, exposing under-utilized trunks and network performance across WAN links to optimize overall performance.
Online Documentation – Searchable online documentation gives users and administrators quick and easy answers. Resources include an administration group, as well as installation and user documentation.
Integrated Software Distribution – Integrated software distribution for voice switches, IP phones and desktop applications helps reduce support overhead and ensure system optimization.
SNMP Support – The ShoreGear voice switches support the discovery of an SNMP agent by any network management application. In addition, the ShoreWare server can be configured using SNMP.
ShoreWare Call Manager UC End User Application – The ShoreWare Call Manager provides easy licensing, easy set up, flexible features, telephony and IM control, integrated advanced call management, quality desktop video and a highly customized interface. |
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| Press |
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| Testimonials |
| “I’ve participated in many phone system conversions during my career and this was the smoothest by far,” said Jim O’Brien of RehabCare. “CMS sent out well-trained, knowledgeable engineers, and managed the entire training project. Everyone found the ShoreTel system easy to learn, and the user interface extremely intuitive.”
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| Partners |
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