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18 06, 2018

BUSINESSES ARE INVESTING IN TECHNOLOGY TO IMPROVE CUSTOMER EXPERIENCE, BUT MANY ARE STILL FALLING SHORT OF GIVING CUSTOMERS WHAT THEY WANT

OTTAWA June 06, 2018 Mitel Global Benchmark Study Reveals Gap Between Customer Expectations and Reality Two-thirds of respondents say more work is needed to improve the online experience Customer experience (CX) ratings vary by vertical with hospitality the clear leader More than half of respondents think Machine-to-people interactions will improve CX A new Mitel® (Nasdaq: [...]

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7 05, 2018

Frost & Sullivan Names Mitel a Growth Excellence Leader in the UCC Market

Mitel earned Frost & Sullivan's 2017 North American Growth Excellence Leadership Award for its successful organic growth while expanding through UCC mergers and acquisitions. Frost & Sullivan analyzed the unified communications and collaboration (UCC) industry for superiority of products and services, as well as overall customer, purchase, ownership and service experience offered, by conducting detailed [...]

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16 04, 2018

MLB Partners with Mitel: San Francisco Giants

Customer Success Video – San Francisco Giants The San Francisco Giants, an eight-time World Series-winning Major League Baseball (MLB) club based out of San Francisco, Calif., host nearly 42,000 fans every game and interact with many more on a daily basis. When it came to handling those interactions, the Giants looked for a high-performance solution [...]

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2 04, 2018

MLB Partners with Mitel: Boston Red Sox

Customer Success Video - Boston Red Sox The oldest ballpark in major league baseball uses modern technology with Mitel to streamline their day-to-day operations. Whether a game day or during the offseason, the Red Sox value the flexibility Mitel provides employees to do their jobs so that fans can enjoy a Boston baseball tradition unlike [...]

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13 03, 2018

Mitel Leads UCaaS Growth

Synergy Research Reports Mitel Leads in UCaaS Subscriber Growth for Q4 2017 Adds More Seats Than the #3, #4 and #5 Competitors Combined OTTAWA, March 13, 2018 (GLOBE NEWSWIRE) Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, announced today that independent research firm Synergy Research Group has confirmed its lead in unified communications as a service (UCaaS) [...]

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25 10, 2017

Powering Connections that are Brilliantly Simple: A Message from the CEO

This is an important time for our unified communications customers and the connections you make every day. The combination of Mitel & ShoreTel offers more opportunities and greater possibilities. We're powering connections that are brilliantly simple, together. Watch this video to find out why we’re stronger together.  

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25 09, 2017

Mitel Completes Acquisition of ShoreTel

Ottawa, Canada – September 25, 2017 – Mitel® (NASDAQ: MITL), a global leader in business communications, today announced the completion of its acquisition of ShoreTel. With this addition, Mitel has accelerated its move-to-the-cloud strategy, shifting into the #2 market share position for UCaaS (Unified Communications as a Service) globally* as customers worldwide look for cloud [...]

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