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Superior Customer Care
CT Cloud Contact Center empowers customers with a full-featured, powerful and complete end-to-end cloud contact center solution. Customers can expect their calls to be answered quickly and their issues to be resolved promptly. Whether your contact center has a few or even hundreds of agents, meeting this demand requires specialized software.
Increase Productivity and Reduce Costs
The CT Cloud Contact Center solution is designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training and affecting better decisions through robust analytics.
Fresh, Dynamic and User Friendly
Contact Center solutions can be complex, optimizing them shouldn't be. With CT Cloud Contact Center's user friendly interface and graphical dashboards, enabling your staff to achieve your customer contact goals is easier, more accessible and more enjoyable than ever before.
CT Cloud Contact Center Key Features
DATA CENTER
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24/7 Network Monitoring
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Geographical Survivability
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Automatic Software Updates
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On-Demand Scalability
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Certified PCI DSS 3.0 SSAE 16
CALL CENTER QUEUES
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Call Center Queue Management & Virtual Queuing
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Inbound Voice Queues
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Outbound & Blended Voice Queues
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Automated Call-Back & Click-to-Call
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Email, Chat, SMS, Social Media Queues
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Automated Threshold SMS/Email Alerts
QUALITY MANAGEMENT
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Call Recording (With Agent Notes)
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Screen Recording with Playback
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Live Monitor, Whisper, Barge-In
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Agent & Web Chat Logs
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Agent Coaching & Evaluation
REPORTING & ANALYTICS
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Real-Time Stat Display & Bulleting Board
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Real-Time Graphical Dashboard
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Custom Agent Activities
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Custom Multi-Level Dispositions
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Detailed Call & Agent Statistics
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Scheduled Reports
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Customized Contact Center Groups
CT Cloud Recording
Our award winning CT Cloud Recording platform was the very first cloud-native solution, revolutionizing call recording. Cloud-based recording allows companies to decentralize operations, allowing multiple locations and remote staff to work securely and under the protection of industry leading compliance at all times.
UC Compliance
More and more, enterprises are adopting Unified Communications (UC) platforms as they evolve toward a more distributed workforce. And Calltower is facilitating this shift by ensuring that the requirements of compliance are met along the way.
Enterprise Call Recording
From the largest global financial services firms to SME startups, Calltower protects and supports the world's businesses with robust and universal enterprise call recording solutions.
